**Shipping and Delivery Policy**
Effective Date: Jan 2025
At Acron Spring, we are committed to delivering your orders efficiently while maintaining the highest standards of quality. This Shipping Policy outlines the timelines, processes, and details regarding the shipment of our products.
**1. Processing and Shipping Times**
**1.1 Custom Orders:**
Due to the bespoke nature of custom-designed springs, processing and manufacturing take time to ensure precision and quality. For custom orders:
– **Processing Time:** 10 to 15 business days from the date of order confirmation.
– **Shipping Time:** Once the order is ready, shipping may take an additional 3 to 7 business days, depending on your location.
**1.2 Ready-Made Items:**
For items that are pre-manufactured and in stock:
– **Processing Time:** 3 to 4 business days from the date of order confirmation.
– **Shipping Time:** Delivery may take an additional 3 to 7 business days, depending on your location.
Please note that these timelines are estimates and may vary due to unforeseen circumstances, such as supply chain delays, holidays, or weather conditions.
**2. Shipping Methods and Carriers**
We partner with reliable shipping carriers to ensure your orders arrive safely and on time. The shipping method and carrier will be selected based on the delivery address, product dimensions, and weight. Once your order is shipped, you will receive a confirmation email with tracking information.
**3. Shipping Costs**
Shipping costs are calculated at checkout based on:
– The destination of the order
– The size and weight of the package
– The selected shipping method
For bulk or large-volume orders, additional charges may apply. If you have questions about shipping costs, please contact us at [Insert Email Address].
**4. International Shipping**
We currently offer international shipping to select countries. Please note:
– International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
– Delivery times for international shipments may vary due to customs clearance procedures.
**5. Order Tracking**
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you do not receive a tracking number or need assistance, please contact us at [Insert Contact Email].
**6. Damaged or Lost Shipments**
While we strive to ensure your package arrives in perfect condition, occasional issues may arise during transit:
– If your order arrives damaged, please notify us within 48 hours of delivery with photos of the damaged items and packaging.
– For lost shipments, contact us immediately so we can investigate with the carrier and assist in resolving the issue.
**7. Delayed Shipments**
If your shipment is delayed, we will do our best to keep you informed. While we cannot control carrier delays, we will work with you to ensure your order is delivered as quickly as possible.
**8. Changes to Shipping Information**
If you need to update your shipping address or details after placing an order, please contact us immediately at [Insert Contact Email] or [Insert Phone Number]. Changes may not be possible once the order has entered the processing or shipping phase.
**9. Contact Us**
If you have any questions or concerns about our shipping policy, please reach out to us:
Thank you for choosing Acron Spring. We appreciate your patience and understanding as we work to deliver high-quality products tailored to your needs.