Cancellation Policy
Effective Date: Jan 2025
At Acron Spring, we take pride in providing high-quality, custom-designed springs tailored specifically to your needs. Due to the unique and personalized nature of our products, we maintain a strict no return or cancellation policy for orders once they are confirmed. This policy ensures that we can uphold our commitment to exceptional craftsmanship and customer satisfaction.
1. Why Cancellations Are Not Permitted
1.1 Customization and Personalization: Every order we receive is meticulously crafted based on the exact specifications and requirements provided by our customers. This includes:
- Custom dimensions, materials, and tolerances
- Specialized designs for unique applications
- Manufacturing processes tailored to meet specific performance needs
Once production begins, the materials and resources used are dedicated solely to your order, making it impossible to repurpose them for other customers.
1.2 Irrevocable Investment: Our manufacturing process involves procuring specialized materials, initiating production workflows, and dedicating labor and equipment to your project. These investments are irreversible and directly tied to your specific order.
2. Pre-Order Considerations
To help you make an informed decision before placing an order, we encourage you to:
- Review your design and specifications carefully.
- Consult with our expert team for guidance on materials, dimensions, and performance expectations.
- Double-check all measurements, tolerances, and requirements.
By ensuring accuracy and clarity during the design phase, we can deliver a product that perfectly meets your needs.
3. Modifications to Orders
While cancellations are not permitted, we understand that adjustments may sometimes be necessary. If you need to modify your order:
- Contact us immediately at [Insert Contact Email] or [Insert Phone Number].
- Modifications may be possible if production has not yet begun.
- Additional fees may apply depending on the nature and scope of the requested changes.
4. Exceptions
In rare cases, we may consider exceptions to this policy at our sole discretion, such as:
- Errors or omissions on our part during the order process.
- Situations involving defective materials or workmanship that fail to meet the agreed-upon specifications.
If an exception is granted, we will work closely with you to resolve the issue to your satisfaction.
5. Our Commitment to Quality
At Acron Spring, we are dedicated to delivering products that exceed your expectations. Our team works diligently to ensure that every custom spring is manufactured to the highest standards of quality and precision. By adhering to this cancellation policy, we can maintain the efficiency and reliability of our processes while continuing to offer unparalleled service to all our customers.
6. Contact Us
If you have any questions or concerns about our cancellation policy, please feel free to reach out to us.
We appreciate your understanding and cooperation. Thank you for choosing Acron Spring for your custom spring needs.